Refund Policy

LuMu Candies, LLC refund/return policy is in adherence to strict mandatory health regulations that state by law: NO FOOD OR PERISHABLE ITEMS ARE RETURNABLE OR REFUNDABLE, no exceptions.

  90 Day Product Damage Policy

If the product is damaged, with the exception of food or perishable items, due to shipment mishandling or simply breaks within 90 days of shipment, LuMu Candies, LLC will issue a 100% refund for the cost of the packaging by check or credit card. Customer is responsible for contacting LuMu Candies, LLC at lumu@zoominternet.net or 410-378-2401 for an RMA number before shipping back damaged goods.

To receive a Product Damage Refund, you must contact us via the internet or phone number provided above for a legitimate RMA number.

  Minimum Orders

$10.00 minimum purchase for internet sales is required for processing orders.

  Payment Methods

We accept Visa, Mastercard, American Express and Discover credit cards through the PayPal merchant program.  You do not need to have an account with PayPal in order to charge your purchase.

You may also pay via personal check or money order (do NOT send cash through the mail). Just select "check or money order" when ordering through our shopping cart.  Send to the following address:

LuMu Candies,LLC
14 Nicholas Alexander Dr.
Port Deposit, MD 21904

  Customer Satisfaction Guarantee

If a customer is not satisfied with product with the exception of perishable items, LuMu will fully refund the cost of the product once it is returned via a company issued RMA. Please contact LuMu at either the email: lumu@zoominternet.net or phone number 410-378-2401.

  Privacy Policy

LuMu Candies, LLC will keep any information provided to us by customers, vendors, and suppliers in the strictest of confidence. We will secure this data for LuMu’s use only.